Terms of service

Simply select your desired delivery option at checkout and the shipping cost will be calculated. We deliver worldwide. Deliveries to remote locations may take longer. For all Karachi based orders made before 4pm, we’ll aim to get the order delivered the following working day (not including Saturday). For all other orders made before 4pm, we’ll aim to get the order dispatched within the following working day and delivery may take 2-3 working days depending on the postal address. Please note that we cannot deliver to PO Box addresses.

Your privacy and identity security is very important to us. When you place an order with the Oculist website we will ask for certain information to help us process your order. This includes your name, email address, shipping address, billing address and phone number. The information you provide will be used in the processing of your order and to contact you when necessary in connection to your order. We take every care to ensure the security and privacy of any information you have provided. When you place an order we use the highest level encryption so any information is fully encrypted before it is sent to us. Financial transactions online are made through Payment Gateway. These organisations will ask for your card information to make the payment or require the setting up of an account, which includes providing payment and address details. When you purchase any of our products or services, these organisations collect certain financial transaction information. We do not have any access to your card numbers or other financial information from these parties, except for that relating to the value of your order. We do not store your credit card information.

 

the Oculist stores honour a 10 day product exchange policy from the date of delivery. The item must be unused and returned in its original packaging with its original “proof of purchase receipt”. Upon returning an item the customer would receive their full cashback under 7 working days.

The exchange policy does not apply to the following items:

Sunglasses with optical lenses (only with the original lenses)

*This policy is not applicable for damage items.

the Oculist take service and customer satisfaction very seriously. Should there be any issue that you may require further assistance with, our service department exist in order to assist you. Please don’t hesitate to contact us at our contact number 03378201155

All payments made on the the Oculist's website are encrypted using secure technology and your card details are not retained or visible to Oculist employees. We accept the following payment types on our site: Visa, Mastercard and Cash on delivery